How to Return a Product
1
To initiate a return, email us at info@naulopasal.com or WhatsApp at 9706242845.
2
Provide Order Details – Share your order number, product details, and reason for the return.
3
Wait for Confirmation – Our team will review your request and provide further instructions.
4
Pack the Product – Securely pack the item in its original packaging.
5
Return the Product – Follow the instructions given by our support team to complete the return process.
Conditions for returns
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1. The product must be in perfect condition, completely untouched, unchanged, and without any flaws. Fashion items can be tried on to check the fit without being considered used. If an item is returned in less than perfect condition, we have the right to send it back to you.
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2. The item should come with all its original tags, user manual, warranty cards, any freebies, and accessories.
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3. You should return the product in its original manufacturer packaging or box, without any damage. If it was delivered in additional NauloPasal packaging, return it in the same condition with the return shipping label attached. Avoid putting tape or stickers on the manufacturer's box.
Refund Policy
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Cash on Delivery (COD) | Refund Voucher | 1-2 working days |
| Bank Deposit | Refund Voucher | 4-5 working days |
Return Policy
1
All items are 100% authentic with 2x Money Back Guarantee, except groceries and digital goods.
2
For electronics issues after return period, refer to the seller/brand warranty.
3
Some categories allow change-of-mind returns; check the Return Policy for details.
4
Pack NauloPasal parcels securely in original packaging. Attach Return Label on top.
5
Proceed to the nearest drop-off point or await collection by our pick-up service.
6
Request returns for damaged, defective, incorrect, or incomplete deliveries within 2 days.
Conditions for returns
- 1. The item must be in unused, unworn, unwashed condition, and free from any defects. Trying on fashion items to check the fit is acceptable and will still be considered unworn.
- 2. All original tags, user manuals, warranty cards, freebies, invoice, and accessories must be included with the product.
- 3. The product should be returned in its original, undamaged manufacturer's packaging/box. If it was delivered in Naulopasal packaging/box, the same packaging/box should be used for the return. Avoid using tape or stickers directly on the manufacturer's packaging/box.
- 4. Return requests must be initiated within 14 days from the date of delivery for all items. For DFresh products, 24-hour returns will be applicable.